Ingram Micro and meldCX™ Introduce Artificial Intelligence Solutions

Published on
February 3, 2021

Sydney, 03 February 2021 – Ingram Micro, Australia’s leading cloud services provider, and meldCX™, a developer of AI and intelligent edge technologies for enterprises, today announced the Viana vision analytics solution is available to all channel partners and resellers.

Viana helps businesses---especially those in the retail, hospitality, travel, entertainment and healthcare industries---better understand their audiences and improve their experiences. It measures, without identifying, how people work, shop, learn and play in both digital and physical spaces. The platform is customisable and can be combined with other forms of recognition such as product, object, body motion and/or gesture. 

Viana is a one of the core building blocks in the meldCX suite of products. Its AI-driven vision technology is designed to seamlessly integrate with customers’ existing edge devices, including cameras and digital signage and run with minimal hardware system requirements. 

Trent Gomersall, Director of Cloud, Ingram Micro Australia said: “Viana allows organisations to use AI to track, measure and analyse physical spaces just like they would do with a website. That allows them to make more data-driven decisions, better engage their audiences and increase business opportunities.”

“For retailers, for example, Viana provides real-time insights into store traffic, customer interaction and engagement with signage, displays and other content. It can also help digitally transform COVID-safe initiatives, including monitoring mask use, providing heat maps of touched surfaces and tracking cleaning activities,” he said.

meldCX & Ingram Micro have partnered with APC by Schneider Electric, Axis Communications, Cisco, Cisco Meraki, Intel and Microsoft to provide the market with turnkey AI solutions. These solutions simplify the complex AI & IoT environment, enabling partners to solve end-customer challenges without requiring dedicated expertise that otherwise would be a necessity. 

“We are thrilled to launch this partnership with Ingram,” Stephen Borg, CEO of meldCX, said. “As consumers have become more aware of AI and digital automation, this partnership is a breakthrough in reassuring organisations and customers of a comprehensive approach to rapidly tackling the challenges without significant cost increase.”

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About meldCX (

meldCX is an Acer Group affiliate company with a mission to empower businesses to create premier customer experiences through AI and intelligent edge technologies. Its flagship product, the meldCX Core Platform, is a leading comprehensive cross-OS enterprise platform for the development of digital transformation (DT), making it simple and cost-effective for organizations to develop, deploy and manage commercial applications for IoT devices and DT initiatives. meldCX also has a line of dedicated hardware and SaaS solutions.

About Ingram Micro

Ingram Micro helps businesses fully realize the promise of technology™—helping them maximize the value of the technology that they make, sell or use. With its vast global infrastructure and focus on cloud, mobility, technology lifecycle, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve.

For more information, please visit

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