Self-service technology has become part of everyday life, from retail and hospitality to QSR and airport environments. But behind the scenes, many organisations are still managing these deployments the same way they did years ago.

In a recent webinar hosted together with Intel, the meldCX team explored why traditional support models are starting to break down as deployments grow larger and more complex.

The reality of managing at scale

For many businesses, the challenge isn’t deploying the devices, it’s keeping them running.

As deployments grow, so does the operational pressure behind them. Support teams are expected to keep devices online, troubleshoot issues remotely, maintain security, reduce downtime, and somehow do it all faster and with fewer resources.

A shift towards autonomous operations

New technologies are emerging in kiosks that are autonomous and self-healing, requiring little to no human support intervention, while providing real-time insights into various aspects of device health.

Instead of one support worker fixing one kiosk at a time, operations are now becoming one-to-many.

Across large device fleets, this can immensely reduce truck rolls, minimise downtime, and of course, lower operational costs for kiosk owners.

Want to see how?

Have additional questions?

Reach out to robin@meldcx.com, or book a demo with us here.