Penned by meldCX USA’s VP of Business Development, Raffi Vartian. It is no secret that the pandemic has accelerated digital transformation worldwide. Government-imposed lockdowns and social distancing have urged people to work from home, buy groceries online and use digital wallets. It is fair to say...

In 2018, industry research firm Gartner made an audacious prediction: that 85% of artificial intelligence (AI) projects won’t deliver. This means that amongst 20 artificial intelligence projects, three will succeed – leaving 17 falling short. According to Gartner, these projects are doomed due to bias...