At Lenovo Tech Day Indonesia 2026, industry leaders came together for a customer panel exploring one of today’s most pressing questions: how do organizations turn AI ambition into real business value?

Moderated by Roy Ng (Executive Director, AP SMB & Commercial Category, Lenovo Asia Pacific), the session featured insights from:

• Joy Chua - EVP, Strategy & Development, meldCX
• Scott Tease - VP & GM, Enterprise Product Line, Lenovo
• Heng Lie - VP KORIKA and Director, Synnex Metrodata Indonesia

The discussion highlighted a clear shift in enterprise AI maturity. Organizations are moving beyond experimentation and proof-of-concepts toward practical deployments that drive measurable outcomes, from operational efficiency to enhanced customer experiences.

Several themes stood out:

AI success starts with business outcomes, not technology.‍

Panelists emphasized the importance of anchoring AI initiatives to real problems. The most successful projects begin with a clear understanding of customer needs and operational challenges, then apply AI as an enabler, not the end goal.

Execution matters as much as strategy.

‍While many organizations have AI roadmaps, turning vision into value requires strong execution, including reliable infrastructure, scalable platforms, and teams that can operationalize innovation.

Ecosystem partnerships accelerate impact.

‍No organization builds AI alone. Collaboration across technology providers, integrators, and industry partners plays a critical role in shortening time-to-value and reducing implementation risk.

At meldCX, we see this every day. Delivering meaningful AI outcomes depends on aligning strategy, experience design, and deployment, transforming emerging technologies into solutions that create tangible business impact.

The Lenovo Tech Day panel reinforced an important message:

Successful AI implementation is about building the right infrastructure foundation, and bringing measurable outcomes and value back to the business.

🎥 Watch the full session below to hear directly from the panelists and explore how enterprises across the region are bringing AI to life.

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