Make Every Second Count in Your Drive-Thru

In a space where time and quality service is everything, Viana™ helps you understand how your drive-thru really performs — from arrival to order to pickup.
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What Viana™ Captures in the Drive-Thru Journey

Vehicle Counts & Dwell Time

Know how many cars enter, how long they wait, and when bottlenecks occur.

Order & Service Times

Measure order times and service times at each point of contact to identify blind spots and areas for improvement.

Queue Size &Wait Times

Track queue sizes and wait times, ensuring you can act fast to minimize delays and optimize the flow of cars.

Vehicle Attributes

Capture the type and color of vehicles to further segment and understand customer behavior.

Peak Hours

Identify the busiest times of day to optimize staffing and ensure you’re ready for the rush.

Repeat Visits

Spot returning customers to gauge loyalty and measure the effectiveness of loyalty programs.

Built for Operators Who Want More Than Guesswork

Simple, clear data at every step helps your team move faster, serve better, and keep customers coming back.
1. Entry Point
2. Order Point
3. Payment & Claim Window
4. Exit
When a vehicle enters, it’s instantly detected and assigned a unique ID. The system logs the entry time and begins tracking the visit. It also spots if a car leaves before ordering (balk rate), so you can better understand traffic flow and customer behavior.
When a vehicle enters, it’s instantly detected and assigned a unique ID. The system logs the entry time and begins tracking the visit. It also spots if a car leaves before ordering (balk rate), so you can better understand traffic flow and customer behavior.
At the order screen, the system connects the vehicle to its order. It keeps track of what was ordered, how the interaction goes, and helps manage merging in dual-lane setups — so every customer gets a smooth experience, no matter which lane they choose.
At the order screen, the system connects the vehicle to its order. It keeps track of what was ordered, how the interaction goes, and helps manage merging in dual-lane setups — so every customer gets a smooth experience, no matter which lane they choose.
Here, the system tracks how long each vehicle spends waiting and details such as payment type. If a customer leaves without completing their order, it’s flagged. It also checks how long the order takes to prepare and whether everything’s ready before handoff.
Here, the system tracks how long each vehicle spends waiting and details such as payment type. If a customer leaves without completing their order, it’s flagged. It also checks how long the order takes to prepare and whether everything’s ready before handoff.
As the vehicle drives away, the system records the exit time and wraps up the visit by calculating total time spent. With a full view from entry to exit, you get the insights you need to improve speed, service, and satisfaction.
As the vehicle drives away, the system records the exit time and wraps up the visit by calculating total time spent. With a full view from entry to exit, you get the insights you need to improve speed, service, and satisfaction.

Why Teams Trust Viana

Privacy Built-In
Deliver faster, smoother, more consistent service.
Track Trends Over Time
See how campaigns or changes impact traffic and behavior.
Plug & Play
Easy-to-use and off-the-shelf, requiring no additional coding.
Boost Staff Efficiency
Use real data to match labor to demand.

Works With What You Have

Viana is compatible with leading IP cameras and edge devices.
Easily access insights via our easy-to-use dashboard, or export via API or CSV.
Ready to Rethink the Drive-Thru?
With Viana™, you’re not just counting cars — you’re optimizing the entire journey.
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