Analyze the speed of service for each vehicle moving through the drive-thru.

Track the entire journey from pre-order to order point(s), merge lane, waiting queue, payment, and pull-up window.

Identify pain points and bottlenecks to enhance overall efficiency.

Measure balking and abandonment rates (customers leaving the line before ordering or pickup).

Analyze the time it takes for customers to move through in-store queues.

Understand the customer journey through all touchpoints of the ordering and food delivery experience.

Track queue metrics, including actual customer queue lengths and wait times.

Correlate order at POS with integration to measure average time spent ordering and link to menu items ordered.

Measure pickup wait time.

Assess kitchen performance at each station, including utilization, station departures, and overall movement patterns of anonymous staff.

Understand staff movement in relation to order preparation and designated station utilization.

Track kitchen utilization to understand efficiency and time spent per station/zone.

Identify tracking peak and non-peak times that correlate staff activities with highest customer volume.