Book a Demo

Thank you! We will get back in touch with you within 48 hours.
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

The company we keep

Viana by™ meldCX makes it much easier and faster for customers to lodge parcels and provides more features that customers want, such as bulk lodgement.
DAVID MCNAMARA
Australia Post
This is some text inside of a div block.

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

Text link

Bold text

Emphasis

Superscript

Subscript

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
1. Entry Point
2. Order Point
3. Payment & Claim Window
4. Exit
When a vehicle enters, it’s instantly detected and assigned a unique ID. The system logs the entry time and begins tracking the visit. It also spots if a car leaves before ordering (balk rate), so you can better understand traffic flow and customer behavior.
At the order screen, the system connects the vehicle to its order. It keeps track of what was ordered, how the interaction goes, and helps manage merging in dual-lane setups — so every customer gets a smooth experience, no matter which lane they choose.
Here, the system tracks how long each vehicle spends waiting and details such as payment type. If a customer leaves without completing their order, it’s flagged. It also checks how long the order takes to prepare and whether everything’s ready before handoff.
As the vehicle drives away, the system records the exit time and wraps up the visit by calculating total time spent. With a full view from entry to exit, you get the insights you need to improve speed, service, and satisfaction.

Built for Operators Who Want More Than Guesswork

Simple, clear data at every step helps your team move faster, serve better, and keep customers coming back.
When a vehicle enters, it’s instantly detected and assigned a unique ID. The system logs the entry time and begins tracking the visit. It also spots if a car leaves before ordering (balk rate), so you can better understand traffic flow and customer behavior.
1. Entry Point
2. Order Point
3. Payment & Claim Window
4. Exit
At the order screen, the system connects the vehicle to its order. It keeps track of what was ordered, how the interaction goes, and helps manage merging in dual-lane setups — so every customer gets a smooth experience, no matter which lane they choose.
1. Entry Point
2. Order Point
3. Payment & Claim Window
4. Exit
Here, the system tracks how long each vehicle spends waiting and details such as payment type. If a customer leaves without completing their order, it’s flagged. It also checks how long the order takes to prepare and whether everything’s ready before handoff.
1. Entry Point
2. Order Point
3. Payment & Claim Window
4. Exit
As the vehicle drives away, the system records the exit time and wraps up the visit by calculating total time spent. With a full view from entry to exit, you get the insights you need to improve speed, service, and satisfaction.
1. Entry Point
2. Order Point
3. Payment & Claim Window
4. Exit
1. Entry Point
Slide 1
When a vehicle enters, it’s instantly detected and assigned a unique ID. The system logs the entry time and begins tracking the visit. It also spots if a car leaves before ordering (balk rate), so you can better understand traffic flow and customer behavior.
The following element will act as a custom slide dot:
Slide 2
The following element will act as a custom slide dot:
Slide 3